Bienvenido a cenforcepastillas.es
Agradecemos su confianza en nosotros y nos comprometemos a brindarle una experiencia satisfactoria y sin complicaciones. Si tiene algún problema o inquietud con su compra, revise nuestra política detallada a continuación.
Cancelación de pedidos
Si desea cancelar un pedido, comuníquese con nuestro equipo de atención al cliente dentro de las 24 horas posteriores a la realización del pedido. Haremos todo lo posible para atender su solicitud. Sin embargo, si el pedido ya se ha procesado y enviado, no podremos cancelarlo.
Devoluciones y cambios
Nos esforzamos por garantizar la calidad y precisión de todos los productos que se venden en nuestro sitio web. Sin embargo, si recibe un producto dañado, defectuoso o incorrecto, comuníquese con nuestro equipo de atención al cliente dentro de los 7 días posteriores a la entrega. Trabajaremos con usted para resolver el problema y brindarle una solución adecuada, que puede incluir un reemplazo o cambio.
Tenga en cuenta que no podemos aceptar devoluciones o cambios por los siguientes motivos:
Cambio de opinión o insatisfacción con el producto.
Productos que se hayan abierto, usado o manipulado.
Productos que hayan pasado su fecha de vencimiento.
Productos que se compraron hace más de 30 días
Reembolsos
If a refund is deemed necessary, we will process it within 7 business days of receiving and approving the returned item. Refunds will be issued using the original payment method. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
Costos de envío
For approved returns or exchanges, we will cover the shipping costs. In cases where a return is not approved, the customer will be responsible for any shipping costs incurred.
Partial Refunds
In certain cases, we may provide a partial refund if the product is damaged or defective but is not eligible for a full refund. The amount of the partial refund will be determined on a case-by-case basis and is at our discretion.
Lost or Misplaced Packages
If your package is lost or does not arrive, please contact our customer support team as soon as possible. We will investigate the issue and take appropriate action, which may include resending the order or providing a refund. Please note that if the customer provides incorrect shipping information, we are not responsible for lost or misplaced packages. In such cases, refunds or resends will not be offered.
International Shipping
We ship worldwide, but please note that customs and import regulations vary by country. It is the customer’s responsibility to understand and comply with the laws and regulations of their country. We are not responsible for delays, seizures, or additional charges as a result of customs. Orders held, seized, or destroyed by customs will not be eligible for refunds or reshipments.
How to Start a Return or Refund?
To initiate a return, exchange or refund, follow these steps:
- Please contact our customer support team within the specified time frame with a detailed explanation of the problem and any relevant information such as order number and product details.
- Our support team will review your request and provide instructions on how to proceed, including any necessary information regarding return shipping.
- Once the item has been received and inspected, we will notify you of the approval or rejection of your request.
- If approved, the appropriate resolution (replacement, exchange or refund) will be processed.
Modifications to this Policy
We reserve the right to modify or update this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services constitutes your acceptance of these changes. Please review this policy periodically to stay informed of any updates.
Customer Support Contact Information
If you have any questions, concerns or issues regarding our return and refund policy or your order, please contact our customer support team using the information below: